Terms and conditions of sale ARICOMAGIC SAS

ARTICLE 1 — PURPOSE AND SCOPE

These Terms and Conditions of Sale (hereinafter the “T&Cs”) govern sales made on the website https://aricomagic.fr by ARICOMAGIC SAS, with share capital of €7,500, registered with the Draguignan Trade and Companies Register under number 904 027 000, EU VAT no. FR69904027000, headquartered at 1112 Chemin de Saint-Esprit, 83300 Draguignan, France, e-mail: contact@aricomagic.fr.

Placing an order implies full acceptance of these T&Cs. The applicable version is the one in force on the date of the order.

ARTICLE 2 — PRODUCTS

Products offered are described with the utmost care. Photographs are for illustrative purposes only. ARICOMAGIC may update its product range at any time.
In the event of unavailability after an order has been placed, the Customer will be informed and may obtain a full refund or a replacement proposal.

ARTICLE 3 — PRICES

Prices are indicated in euros, VAT included, excluding shipping costs where applicable.
Shipping costs are indicated prior to final validation of the order.
ARICOMAGIC may change its prices at any time; the price applicable is the one displayed at the time of the order.

ARTICLE 4 — ORDERS AND PAYMENT

Orders are final once payment has been validated.
Payments are made securely by bank card (CB, Visa, Mastercard, American Express) via a payment service provider; ARICOMAGIC never has access to the Customer’s bank data.
If payment is refused, the order is cancelled.

The Customer undertakes to provide accurate information and is responsible for the confidentiality of their account login details.

ARTICLE 5 — DELIVERY

Shipping zones: mainland France and the European Union.
Costs:

• France: [to be specified — e.g. free or fixed fee]

• EU countries: shipping costs are borne by the Customer (calculated at checkout).
  Lead times: indicative; orders are generally dispatched within X to Y working days, plus carrier transit time depending on destination.
  The Customer must check the parcel upon receipt and make specific reservations to the carrier and ARICOMAGIC (contact@aricomagic.fr) within 48 hours, with supporting photos.

Transfer of risk: upon delivery to the Customer.
Retention of title: ARICOMAGIC retains ownership of the Products until full payment has been received.

ARTICLE 6 — PRE-ORDERS

Some Products may be offered on a pre-order basis, with an estimated availability date clearly indicated.
Payment is taken at the time of order.
In case of a delay of more than 30 days beyond the estimated date, the Customer may cancel and obtain a refund.

ARTICLE 7 — RIGHT OF WITHDRAWAL AND RETURNS

In accordance with Articles L221-18 et seq. of the French Consumer Code, consumer Customers have a 14-day period from receipt of the Product to exercise their right of withdrawal, without giving any reason.

To exercise this right, the Customer must notify ARICOMAGIC by e-mail at contact@aricomagic.fr, stating the order number.
Products must be returned within 14 days of notification, complete, unused, unwashed, in perfect condition and in their original packaging.

Return costs: borne by the Customer, except in case of error attributable to ARICOMAGIC.
Return address: ARICOMAGIC SAS — 1112 Chemin de Saint-Esprit, 83300 Draguignan, France.

Refunds are made within 14 days of receipt of the returned Product or proof of dispatch, using the same payment method.

⚠️ Exceptions: no withdrawal right applies to customised Products or goods made to the Customer’s specifications (Article L221-28).

ARTICLE 8 — LEGAL WARRANTIES

Products are covered by statutory warranties:

• Conformity (2 years, Articles L217-3 to L217-20 French Consumer Code).

• Hidden defects (Articles 1641 et seq. French Civil Code).

Exclusions: damage resulting from misuse, normal wear, or unauthorised modification.

ARTICLE 9 — LIABILITY

ARICOMAGIC cannot be held liable for inconveniences related to the Internet (downtime, intrusion, virus) nor for delays attributable to carriers.
Liability is limited to the total price of the order, except in cases provided for by law.

ARTICLE 10 — PROFESSIONAL CUSTOMERS

For professional orders (hotels, interior designers, distributors), special conditions may apply (minimum quantities, lead times, approval of samples).
The right of withdrawal does not apply to customised Products.

ARTICLE 11 — PERSONAL DATA

ARICOMAGIC processes data in compliance with the GDPR. For details (purposes, retention, rights of access/rectification/deletion/objection), please see our Privacy Policy available on aricomagic.fr.
Requests can be made by e-mail: contact@aricomagic.fr.

ARTICLE 12 — INTELLECTUAL PROPERTY

All elements of the website aricomagic.fr (texts, images, logos, designs, videos) are protected by copyright and remain the exclusive property of ARICOMAGIC.
Any reproduction, in whole or in part, is prohibited without prior written authorisation.

ARTICLE 13 — FORCE MAJEURE

ARICOMAGIC is not liable in the event of force majeure as defined by law and case law (e.g. natural disasters, strikes, supply chain disruptions).

ARTICLE 14 — MEDIATION & ODR

After written contact with customer service, any unresolved consumer dispute may be referred free of charge to a consumer mediator (details to be provided once designated).
European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr.

ARTICLE 15 — APPLICABLE LAW & JURISDICTION

These T&Cs are governed by French law.

• For consumers: competent courts are those provided for by ordinary law.

• For professionals: exclusive jurisdiction lies with the courts of Draguignan, France.